Frequently Asked Questions

Install in your local systems /Thin client or Laptop having the 3D Application. Once installed successfully, please configure IP address in the streamer.

Urja will send an automated email on your registered email ID.

Open 3D app > go to the preferences and switch on the Urja plugin from plugin manager.

Once Urja plugin is adding successfully then it will show on menu taskbar of application.

The Master Account is the main administrative account for your studio, while subaccounts are secondary user profiles with restricted access, ideal for team collaboration.

Yes, Urja Renderfarm integrates seamlessly into your existing pipeline and supports most standard production workflows. We have shotgrid support planned for Phase II.

Urja supports all standard industry file formats. For specifics, refer to the supported formats list on our user guide.

Yes, both stills and animations can be rendered on Urja at any scale.

No, you can run multiple rendering projects at the same time depending on your top up plan and available resource allocation. Though availability is subject to first come first basis.

Turnaround time varies based on scene complexity, resolution, and selected Top up Plan / hardware (CPU/GPU). One can optimize and plan their production sequences with the help of the pricing calculator facilitated on the website.

Yes, new accounts receive 50 URC (Urja Render Credits) upon initial setup to test the platform and evaluate rendering performance.

Yes, you can access Urja Renderfarm from any internet connected device using your studio A/c as registered login credentials. With supported OS which meets minimum requirements.

Yes, jobs can be paused, cancelled, or modified from your dashboard, depending on account permissions and job status.

We recommend a stable internet connection of at least 100 Mbps for smooth asset transfers and real-time portal access.

We implement strict data protection protocols, including encryption, role-based access control.

Yes, multiple team members can collaborate via subaccounts along with the Storage space provided within your respective account. Access rights can be managed through the Administrator via the studio account.

Failed tasks are marked in red in job details page in My Queues. You can first re validate your scene file on your local system, if successfully rendering, try and re fire on the farm. Yet error logs maintain, then you can contact our render wrangler team via chat (L1) for quick resolution. Subsequently also a ticket can be raised on the portal.

Yes, your consumption data is updated in real-time in job details page in My Reports and under your studio dashboard.

We support global payments via the CC Avenue gateway for debit and credit cards. UPI payment options are also available for Indian users.

Recharges are reflected instantly in your wallet, which is privy on the top right-hand side on the users name itself. Including transaction history which is the Recharge drop down menu. Paused jobs which were in between - Rendering resumes automatically. Failed jobs to be Re submitted by a verified user.

Yes, we offer volume-based pricing and long-term plans tailored to your rendering needs. These are available on our pricing page.

Invoices are auto-generated for each completed job and can be accessed and downloaded in real-time from your billing dashboard.

Using your admin login, you can generate detailed consumption reports (which is in job details page in “ My reports” ) with filters like date range, application usage, and sub-user activity.

If your valid a/c is unable to purchase credits, please contact our backend support team via raising a ticket or live chat for immediate assistance with a subject line : Unable to ToP Up credits.

During account creation, you can opt in or out of GST registration. If enabled, GST input credit is automatically applied to your invoices.

You can access invoices directly from your billing dashboard. Admin users may also filter them by period, user, or project.

If your GST or PAN number isn’t accepted, one will not be able to culminate creation of Account. Hence one needs to create a ticket on the portal mentioning the same.

Urja Renderfarm follows a prepaid model. You select a plan, recharge your wallet with respective URC (Urja render credits). Rendering costs are deducted based on hourly compute metric. Higher the plan, lower the deductible metric.

Use our Estimate Pricing Calculator to get a cost approximation based on frame count, timelines and quantum of compute selected and render time on premise. In best interest of closest guesstimation, User needs to opt for either Compute quantum or timelines. This Highlighted plan is merely a recommendation for you as per your requirements. This is purely as per discretion of content creator workloads.

Yes, all applicable taxes including GST are included in the invoice, as per prevailing government norms.

On normal SOP. There are no refunds. A refund is only under an exception as a deviation which is processed only on the basis on formal email requests. The product team will audit your case and decide on a case-to-case basis only if we have a valid justification.

Billing starts when a render job is initiated. Your wallet is debited URC in real-time based on the compute resources used.

During account setup, you can choose to create sub-accounts and define yourself as the admin. Admins have full access to manage users, top ups, permissions, and studio structure.

We use Raysync for high-speed uploads/downloads. Our streamer app scans assets automatically. Auto-download options are available and can be enabled or disabled from the portal.

Yes, we offer 24/7 support across four tiers:
L0 + L1 ( Render Wrangler chat),
L2 + L3 (Render wranglers / Operations / engineering / ticket escalation) to ensure expert-level troubleshooting of complex scene files.

Yes, we can scale resources on demand. Sharing your project schedule in advance helps us align our capacity planning and SLA delivery.

No, we support only render nodes on Windows platforms. Linux and other OS is coming soon. Please share your OS details during project initiation for optimal planning.

Render outputs are stored for 30 days from completion. You'll receive email notifications before deletion if enabled. Opt-out is available anytime.

You can prioritize your rendering tasks through the web portal. For urgent jobs, coordination with support (via chat or ticket) and account managers is recommended.

Yes, single-frame rendering is fully supported and can be initiated directly from the portal.

The Master Account holds admin-level permissions, while subaccounts are user roles with restricted access for collaboration and task execution.

Yes, Urja Renderfarm can be integrated with your pipeline with the assistance of our technical directors after initial test renders.

Urja supports all major industry-standard formats, depending on the third-party software deployed within the farm environment.

Yes, both stills and animations of any volume can be rendered using the platform’s full resource support.

No, there are no limits. You can run multiple rendering jobs concurrently, based on your plan and resource availability.

Turnaround time depends on asset size, lighting complexity, render settings, and output resolution. Estimates are visible in the portal after submission.

Yes, you can access the render farm from any device using a web-connected thin client, regardless of the operating system.

Yes, jobs can be cancelled or modified mid-process. However, credits for already rendered frames are non-refundable unless a technical error or corruption is verified by support.

Render time is calculated based on CPU/GPU cores used, RAM consumption, and total processing time. Key impact factors include file size, lighting complexity, render settings, and output resolution.

Admin users can assign rights and manage sub-accounts from the dashboard to match your Organizational team structure.

Yes, new users are granted complimentary credits at account creation to explore the service.

The data is secured in many layers and will be visible only to the logged-in user and cannot be seen by other users due to the security layers enabled from the backend

Urja provides Streamer for efficient file transfers. Auto-download is also available.

Urja offers 24/7 support bifurcated from L0 to L4 through multiple channels including chat, ticket system, and email assistance.

Yes, we can meet your project deadlines by allocating the necessary resources at the right time. To ensure everything runs smoothly, please inform us in advance about your requirements.

Yes, we currently provide support for Window OS. Linux support coming soon.

30 days from data of Creation. Extendable by availing add on services

Task priority can be managed within the dashboard, and urgent requests may be escalated via support.

On successful account creation & KYC, 10URC render credits are added to the account for immediate use.

We have deployed Ray-Sync/FastX for smooth data transfer and provided Aspera client user login ID and configuration for upload and download. Users can activate the auto-download facility as well.